Returns & Refunds | AvQuri<\/title><\/p>\n<style>\n:root{\n --theme-primary:#C2410C;\n --theme-secondary:#EA580C;\n --ink:#141414;--muted:#626262;--line:#e8e8e8;--soft:#f7f7f7;--paper:#ffffff;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px;font-weight:700}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:4px}\n.shell{max-width:1180px;margin:0 auto;padding:34px 24px 64px}\n.topline{display:flex;justify-content:space-between;gap:18px;align-items:center;padding:0 0 18px;border-bottom:1px solid var(--line);font-size:.84rem;color:var(--muted)}\n.topline 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var(--line)}\n.ledger dt{font-weight:800;color:var(--ink)}\n.ledger dd{color:var(--muted)}\n.eyebrow{display:inline-flex;align-items:center;gap:8px;color:var(--theme-primary);font-size:.78rem;font-weight:900;letter-spacing:.08em;text-transform:uppercase}\n.eyebrow:before{content:\"\";width:28px;height:2px;background:var(--theme-primary)}\n.footer-note{padding:30px 0 0;color:var(--muted);font-size:.9rem}\n@media(max-width:820px){\n .shell{padding:24px 16px 48px}.mast,.section-grid{grid-template-columns:1fr;gap:14px}.mast{padding:32px 0}.two,.three{grid-template-columns:1fr}.ledger{grid-template-columns:1fr}.ledger dt{padding-bottom:4px;border-bottom:0}.ledger dd{padding-top:0}.topline{align-items:flex-start;flex-direction:column;gap:5px}\n}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.pathways{display:grid;grid-template-columns:repeat(3,1fr);border-top:1px solid var(--line);border-left:1px solid var(--line);margin:30px 0}\n.path{padding:22px;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}\n.path small{display:block;color:var(--theme-primary);font-weight:900;margin-bottom:7px}.path h2{font-size:1.25rem}.path ul{font-size:.92rem}\n.return-steps{counter-reset:r;display:grid;grid-template-columns:repeat(4,1fr);gap:0;border-top:1px solid var(--line);border-left:1px solid var(--line)}\n.return-steps div{padding:20px;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}\n.return-steps div:before{counter-increment:r;content:\"0\" counter(r);display:block;color:var(--theme-primary);font-size:.78rem;font-weight:900;margin-bottom:7px}\n@media(max-width:820px){.pathways{grid-template-columns:1fr}.return-steps{grid-template-columns:1fr 1fr}}\n@media(max-width:520px){.return-steps{grid-template-columns:1fr}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"topline\"><strong>AvQuri<\/strong><span>Last updated: 12 September 2026<\/span><\/div>\n<header class=\"mast\">\n<div class=\"kicker\">Policy & Support<\/div>\n<div>\n<h1>Returns & Refunds<\/h1>\n<p>Return eligibility, shipping costs, direct exchanges, EU withdrawal rights, refund timing and statutory protections.<\/p>\n<\/div>\n<\/header>\n<div class=\"pathways\">\n<div class=\"path\"><small>A<\/small><\/p>\n<h2>Change-of-mind \/ normal return<\/h2>\n<ul>\n<li>Request within 14 calendar days after receipt.<\/li>\n<li>Customer pays return shipping.<\/li>\n<li>No restocking fee.<\/li>\n<\/ul>\n<\/div>\n<div class=\"path\"><small>B<\/small><\/p>\n<h2>Problem goods<\/h2>\n<ul>\n<li>Damaged, defective, incorrect or incomplete goods.<\/li>\n<li>Merchant pays applicable return shipping.<\/li>\n<li>Mandatory statutory rights are preserved.<\/li>\n<\/ul>\n<\/div>\n<div class=\"path\"><small>C<\/small><\/p>\n<h2>EU statutory withdrawal<\/h2>\n<ul>\n<li>Generally 14 days from receipt where EU distance-selling rules apply.<\/li>\n<li>No reason required for ordinary withdrawal.<\/li>\n<li>Standard original delivery cost is refunded where required by law.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<section class=\"section\">\n<div class=\"section-grid\">\n<div class=\"section-no\">01 \/ Start<\/div>\n<div>\n<h2>Return process<\/h2>\n<div class=\"return-steps\">\n<div><b>Contact support<\/b><\/p>\n<p>Email support@avquri.com before sending anything back.<\/p>\n<\/div>\n<div><b>Receive instructions<\/b><\/p>\n<p>Support provides the applicable return address and return steps.<\/p>\n<\/div>\n<div><b>Send the item<\/b><\/p>\n<p>Use the instructed return route and keep appropriate shipping evidence.<\/p>\n<\/div>\n<div><b>Review and resolution<\/b><\/p>\n<p>The return is reviewed and the approved refund or exchange is processed.<\/p>\n<\/div>\n<\/div>\n<div class=\"rule-note\"><strong>Registered Address is not automatically the Return Address.<\/strong> Do not send a return to Room 1201, Building 13, Xingfu Jiayuan, No. 1600 Nanyuan West Road, Xialin Subdistrict, Chengxiang District<br \/>\nPutian City Fujian Province 351100<br \/>\nChina unless the return instructions specifically tell you to do so.<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-grid\">\n<div class=\"section-no\">02 \/ Eligibility<\/div>\n<div>\n<h2>Normal return condition<\/h2>\n<p>For a normal change-of-mind return, goods may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable. These commercial conditions do not remove mandatory statutory consumer rights.<\/p>\n<p>For EU statutory withdrawal, a consumer may inspect goods to a reasonable extent comparable to an in-store inspection. Any diminished value caused by handling beyond what is reasonably necessary may be addressed as permitted by applicable law.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-grid\">\n<div class=\"section-no\">03 \/ Costs<\/div>\n<div>\n<h2>Return shipping costs<\/h2>\n<div class=\"table-scroll\">\n<table class=\"data\">\n<thead>\n<tr>\n<th>Reason<\/th>\n<th>Return shipping<\/th>\n<th>Replacement shipping<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Change of mind \/ size preference \/ non-defective return<\/td>\n<td><strong>Customer<\/strong><\/td>\n<td>\u2014<\/td>\n<\/tr>\n<tr>\n<td>Normal non-defective exchange<\/td>\n<td><strong>Customer<\/strong><\/td>\n<td><strong>Customer<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Damaged \/ defective \/ incorrect \/ incomplete<\/td>\n<td><strong>Merchant<\/strong><\/td>\n<td><strong>Merchant<\/strong> where an exchange is approved<\/td>\n<\/tr>\n<tr>\n<td>EU statutory withdrawal<\/td>\n<td><strong>Customer<\/strong>, where this responsibility was clearly disclosed before purchase<\/td>\n<td>\u2014<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>No restocking fee is charged.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-grid\">\n<div class=\"section-no\">04 \/ EU withdrawal<\/div>\n<div>\n<h2>EU 14-day right of withdrawal<\/h2>\n<p>Where EU distance-selling consumer rules apply, consumers generally have 14 days from receipt of the goods to exercise the statutory right of withdrawal, without needing to give a reason.<\/p>\n<p>After a valid withdrawal notice, goods should be returned promptly in accordance with applicable law. The policy does not impose a shorter deadline or procedure that would remove a mandatory statutory right.<\/p>\n<p>Where required by applicable EU consumer law, the standard original delivery cost is refunded. If a customer chose a delivery method that cost more than the least expensive standard option offered, the supplementary amount above the standard delivery cost may be excluded to the extent permitted by law.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-grid\">\n<div class=\"section-no\">05 \/ Refunds<\/div>\n<div>\n<h2>Refund timeline and method<\/h2>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may need additional time to display the funds.<\/p>\n<p>This internal target does not extend, reduce or replace a mandatory statutory refund deadline. For EU statutory withdrawal, refunds follow the applicable mandatory deadline. Where permitted by law, a refund may be withheld until the returned goods are received or the customer provides evidence that the goods have been sent back, whichever applicable condition is satisfied first.<\/p>\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-grid\">\n<div class=\"section-no\">06 \/ Exchanges<\/div>\n<div>\n<h2>Direct exchanges<\/h2>\n<p>Direct exchanges are supported. For a normal non-defective exchange, the customer pays both the return shipping and replacement shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-grid\">\n<div class=\"section-no\">07 \/ Exceptions<\/div>\n<div>\n<h2>Personalised or made-to-order goods where applicable<\/h2>\n<p>If such products are offered in the future, clearly personalised, custom-made or made-to-order goods may fall within a statutory withdrawal exception where applicable law allows. This does not exclude rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-grid\">\n<div class=\"section-no\">08 \/ Rights<\/div>\n<div>\n<h2>Statutory rights<\/h2>\n<div class=\"rule-note\"><strong>Nothing in this policy limits mandatory statutory consumer rights.<\/strong><\/div>\n<\/div>\n<\/div>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Last updated: Policy & Support Returns & Refunds Return eligibility, shipping costs, direct exchanges, EU withdrawal rights, refund timing and statutory protections. A Change-of-mind \/ normal return Request within 14 calendar days after receipt. Customer pays return shipping. No restocking fee. B Problem goods Damaged, defective, incorrect or incomplete goods. Merchant […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24460,"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24460"}],"wp:attachment":[{"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}