Terms of Use | AvQuri<\/title><\/p>\n<style>\n:root{\n --theme-primary:#C2410C;\n --theme-secondary:#EA580C;\n --ink:#141414;--muted:#626262;--line:#e8e8e8;--soft:#f7f7f7;--paper:#ffffff;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px;font-weight:700}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:4px}\n.shell{max-width:1180px;margin:0 auto;padding:34px 24px 64px}\n.topline{display:flex;justify-content:space-between;gap:18px;align-items:center;padding:0 0 18px;border-bottom:1px solid var(--line);font-size:.84rem;color:var(--muted)}\n.topline strong{color:var(--ink)}\n.mast{display:grid;grid-template-columns:180px 1fr;gap:36px;padding:46px 0 38px;border-bottom:1px solid var(--line)}\n.kicker{font-size:.78rem;letter-spacing:.14em;text-transform:uppercase;font-weight:900;color:var(--theme-primary)}\n.mast h1{margin:0;font-size:clamp(2.6rem,6vw,5.3rem);line-height:.96;letter-spacing:-.055em}\n.mast p{max-width:760px;margin:16px 0 0;color:var(--muted);font-size:1.04rem}\n.section{padding:34px 0;border-bottom:1px solid var(--line)}\n.section:last-child{border-bottom:0}\n.section-grid{display:grid;grid-template-columns:180px minmax(0,1fr);gap:36px}\n.section-no{font-weight:900;color:var(--theme-primary);font-size:.82rem;letter-spacing:.08em}\nh2{margin:0 0 14px;font-size:clamp(1.4rem,3vw,2rem);line-height:1.15;letter-spacing:-.025em}\nh3{margin:0 0 8px;font-size:1.02rem}\np{margin:0 0 13px;color:var(--muted)}\nul,ol{margin:9px 0 0;padding-left:20px;color:var(--muted)}\nli{margin:6px 0}\nli::marker{color:var(--theme-primary)}\n.rule-note{margin:18px 0;padding:16px 0 16px 18px;border-left:4px solid var(--theme-primary);color:var(--muted)}\n.soft-band{margin:22px 0;padding:20px 22px;background:var(--soft);border-top:1px solid var(--line);border-bottom:1px solid var(--line)}\n.data{width:100%;border-collapse:collapse;margin:16px 0}\n.data th,.data td{padding:13px 12px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}\n.data th{font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:900}\n.data td{color:var(--muted)}\n.data td strong{color:var(--ink)}\n.table-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch}\n.two{display:grid;grid-template-columns:1fr 1fr;gap:30px}\n.three{display:grid;grid-template-columns:repeat(3,1fr);gap:22px}\n.ledger{display:grid;grid-template-columns:220px 1fr;border-top:1px solid var(--line)}\n.ledger dt,.ledger dd{margin:0;padding:15px 0;border-bottom:1px solid var(--line)}\n.ledger dt{font-weight:800;color:var(--ink)}\n.ledger dd{color:var(--muted)}\n.eyebrow{display:inline-flex;align-items:center;gap:8px;color:var(--theme-primary);font-size:.78rem;font-weight:900;letter-spacing:.08em;text-transform:uppercase}\n.eyebrow:before{content:\"\";width:28px;height:2px;background:var(--theme-primary)}\n.footer-note{padding:30px 0 0;color:var(--muted);font-size:.9rem}\n@media(max-width:820px){\n .shell{padding:24px 16px 48px}.mast,.section-grid{grid-template-columns:1fr;gap:14px}.mast{padding:32px 0}.two,.three{grid-template-columns:1fr}.ledger{grid-template-columns:1fr}.ledger dt{padding-bottom:4px;border-bottom:0}.ledger dd{padding-top:0}.topline{align-items:flex-start;flex-direction:column;gap:5px}\n}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.terms-index{columns:2;column-gap:36px;margin:28px 0 40px;padding:22px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}\n.terms-index a{display:block;break-inside:avoid;padding:5px 0;color:var(--muted);text-decoration:none;font-size:.9rem;font-weight:600}.terms-index a:hover{color:var(--theme-primary)}\n.clause{display:grid;grid-template-columns:70px minmax(0,1fr);gap:24px;padding:27px 0;border-top:1px solid var(--line)}\n.clause-no{font-size:.78rem;font-weight:900;color:var(--theme-primary);padding-top:5px}\n@media(max-width:820px){.terms-index{columns:1}.clause{grid-template-columns:48px 1fr;gap:12px}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"topline\"><strong>AvQuri<\/strong><span>Last updated: 12 September 2026<\/span><\/div>\n<header class=\"mast\">\n<div class=\"kicker\">Policy & Support<\/div>\n<div>\n<h1>Terms of Use<\/h1>\n<p>Terms governing website use, orders, payments, shipping, returns, refunds and mandatory consumer protections.<\/p>\n<\/div>\n<\/header>\n<nav class=\"terms-index\" aria-label=\"Terms sections\"><a href=\"#t1\">1. Scope<\/a><a href=\"#t2\">2. Website Use<\/a><a href=\"#t3\">3. Product Information<\/a><a href=\"#t4\">4. Prices and Taxes<\/a><a href=\"#t5\">5. Orders<\/a><a href=\"#t6\">6. Order Acceptance<\/a><a href=\"#t7\">7. Processing<\/a><a href=\"#t8\">8. Cancellation<\/a><a href=\"#t9\">9. Address Changes<\/a><a href=\"#t10\">10. Payments<\/a><a href=\"#t11\">11. Shipping Fees<\/a><a href=\"#t12\">12. Free Shipping<\/a><a href=\"#t13\">13. Dispatch<\/a><a href=\"#t14\">14. Estimated Delivery<\/a><a href=\"#t15\">15. Tracking<\/a><a href=\"#t16\">16. Customs and Import Duties<\/a><a href=\"#t17\">17. Lost Parcels<\/a><a href=\"#t18\">18. EU Right of Withdrawal<\/a><a href=\"#t19\">19. Returns<\/a><a href=\"#t20\">20. Return Shipping<\/a><a href=\"#t21\">21. Exchanges<\/a><a href=\"#t22\">22. Defective \/ Incorrect \/ Incomplete Goods<\/a><a href=\"#t23\">23. Refunds<\/a><a href=\"#t24\">24. Personalised Goods Exception Where Applicable<\/a><a href=\"#t25\">25. Statutory Consumer Rights<\/a><a href=\"#t26\">26. Intellectual Property<\/a><a href=\"#t27\">27. Liability<\/a><a href=\"#t28\">28. Privacy<\/a><a href=\"#t29\">29. Changes<\/a><a href=\"#t30\">30. Contact<\/a><\/nav>\n<section class=\"clause\" id=\"t1\">\n<div class=\"clause-no\">01<\/div>\n<div>\n<h2>Scope<\/h2>\n<p>These Terms of Use apply to the use of this website and to orders placed through it, together with any mandatory rights that apply under consumer law.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t2\">\n<div class=\"clause-no\">02<\/div>\n<div>\n<h2>Website Use<\/h2>\n<p>Use the website lawfully and do not interfere with its operation, security, access controls or other users.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t3\">\n<div class=\"clause-no\">03<\/div>\n<div>\n<h2>Product Information<\/h2>\n<p>Product descriptions, images, availability and product-specific information are provided to support purchasing decisions. Product-specific information shown on an individual product page applies to that product.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t4\">\n<div class=\"clause-no\">04<\/div>\n<div>\n<h2>Prices and Taxes<\/h2>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. This does not mean the merchant pays every customs or import charge that may arise in a destination country.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t5\">\n<div class=\"clause-no\">05<\/div>\n<div>\n<h2>Orders<\/h2>\n<p>Submitting an order is a request to purchase the selected goods using the details and payment information provided at checkout.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t6\">\n<div class=\"clause-no\">06<\/div>\n<div>\n<h2>Order Acceptance<\/h2>\n<p>Order receipt does not necessarily mean final acceptance. An order may be reviewed for payment, availability, fraud prevention and other legitimate operational checks.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t7\">\n<div class=\"clause-no\">07<\/div>\n<div>\n<h2>Processing<\/h2>\n<p>Orders are normally processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t8\">\n<div class=\"clause-no\">08<\/div>\n<div>\n<h2>Cancellation<\/h2>\n<p>A cancellation request may be made before dispatch by contacting support@avquri.com. Once dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t9\">\n<div class=\"clause-no\">09<\/div>\n<div>\n<h2>Address Changes<\/h2>\n<p>An address change may be requested before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t10\">\n<div class=\"clause-no\">10<\/div>\n<div>\n<h2>Payments<\/h2>\n<p>Card payments are processed through <strong>Stripe<\/strong>. The Payment or Checkout page shows the methods available for a particular transaction.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t11\">\n<div class=\"clause-no\">11<\/div>\n<div>\n<h2>Shipping Fees<\/h2>\n<p>Standard shipping is <strong>6$<\/strong> when the free-shipping threshold is not met.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t12\">\n<div class=\"clause-no\">12<\/div>\n<div>\n<h2>Free Shipping<\/h2>\n<p>Standard shipping is free from <strong>50<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t13\">\n<div class=\"clause-no\">13<\/div>\n<div>\n<h2>Dispatch<\/h2>\n<p>Orders are expected to be dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t14\">\n<div class=\"clause-no\">14<\/div>\n<div>\n<h2>Estimated Delivery<\/h2>\n<p>Estimated transit is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t15\">\n<div class=\"clause-no\">15<\/div>\n<div>\n<h2>Tracking<\/h2>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t16\">\n<div class=\"clause-no\">16<\/div>\n<div>\n<h2>Customs and Import Duties<\/h2>\n<p>Where international orders attract customs duty, import charges or customs handling charges, those amounts are the customer’s responsibility unless mandatory applicable law requires otherwise.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t17\">\n<div class=\"clause-no\">17<\/div>\n<div>\n<h2>Lost Parcels<\/h2>\n<p>If a parcel appears lost, contact support. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution is reshipment or refund.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t18\">\n<div class=\"clause-no\">18<\/div>\n<div>\n<h2>EU Right of Withdrawal<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt of the goods without giving a reason. Mandatory statutory rights take priority over commercial return rules.<\/p>\n<div class=\"rule-note\">Where EU withdrawal applies, the standard original delivery cost is refunded where required by law. Any supplementary amount paid for a more expensive delivery method may be excluded to the extent permitted by law.<\/div>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t19\">\n<div class=\"clause-no\">19<\/div>\n<div>\n<h2>Returns<\/h2>\n<p>For goods covered by the normal commercial return policy, a return request should be made within <strong>14 calendar days after receipt<\/strong> by contacting support@avquri.com. The registered business address is not automatically the return address.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t20\">\n<div class=\"clause-no\">20<\/div>\n<div>\n<h2>Return Shipping<\/h2>\n<p>For normal change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. For EU statutory withdrawal, the customer may bear return shipping where this responsibility was clearly disclosed before purchase.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t21\">\n<div class=\"clause-no\">21<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<p>Direct exchanges are supported. For normal non-defective exchanges, the customer pays both return shipping and replacement shipping. For merchant-responsibility issues, the merchant pays applicable return and replacement shipping.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t22\">\n<div class=\"clause-no\">22<\/div>\n<div>\n<h2>Defective \/ Incorrect \/ Incomplete Goods<\/h2>\n<p>Goods that are damaged, defective, incorrect or incomplete are handled separately from change-of-mind returns. Necessary shipping costs caused by merchant responsibility are borne by the merchant, subject to applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t23\">\n<div class=\"clause-no\">23<\/div>\n<div>\n<h2>Refunds<\/h2>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not extend or replace mandatory statutory refund deadlines. Approved refunds generally return to the original payment method.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t24\">\n<div class=\"clause-no\">24<\/div>\n<div>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<p>If clearly personalised, custom-made or made-to-order goods are offered, they may fall within a statutory withdrawal exception where applicable law permits. This does not remove rights concerning defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t25\">\n<div class=\"clause-no\">25<\/div>\n<div>\n<h2>Statutory Consumer Rights<\/h2>\n<p><strong>Nothing in these Terms limits Mandatory Statutory Consumer Rights.<\/strong> Where mandatory consumer law gives greater or non-excludable protection, that law prevails.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t26\">\n<div class=\"clause-no\">26<\/div>\n<div>\n<h2>Intellectual Property<\/h2>\n<p>Website content, branding, layout, text, graphics and other protected material may be subject to intellectual-property rights. No rights are transferred except as expressly permitted.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t27\">\n<div class=\"clause-no\">27<\/div>\n<div>\n<h2>Liability<\/h2>\n<p>Nothing in these Terms excludes liability that cannot lawfully be excluded or restricted. Any permitted limitations operate only to the extent allowed by applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t28\">\n<div class=\"clause-no\">28<\/div>\n<div>\n<h2>Privacy<\/h2>\n<p>Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy requests should be sent to privacy@avquri.com.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t29\">\n<div class=\"clause-no\">29<\/div>\n<div>\n<h2>Changes<\/h2>\n<p>These Terms may be updated from time to time. The Last Updated field shows the date of the current version.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t30\">\n<div class=\"clause-no\">30<\/div>\n<div>\n<h2>Contact<\/h2>\n<p>For orders, shipping, returns, refunds, exchanges, payment and general support, contact support@avquri.com.<\/p>\n<\/div>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Use | Last updated: Policy & Support Terms of Use Terms governing website use, orders, payments, shipping, returns, refunds and mandatory consumer protections. 1. Scope2. Website Use3. Product Information4. Prices and Taxes5. Orders6. Order Acceptance7. Processing8. Cancellation9. Address Changes10. Payments11. Shipping Fees12. Free Shipping13. Dispatch14. Estimated Delivery15. Tracking16. Customs and Import Duties17. 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