Frequently Asked Questions | AvQuri<\/title><\/p>\n<style>\n:root{\n --theme-primary:#C2410C;\n --theme-secondary:#EA580C;\n --ink:#141414;--muted:#626262;--line:#e8e8e8;--soft:#f7f7f7;--paper:#ffffff;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px;font-weight:700}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:4px}\n.shell{max-width:1180px;margin:0 auto;padding:34px 24px 64px}\n.topline{display:flex;justify-content:space-between;gap:18px;align-items:center;padding:0 0 18px;border-bottom:1px solid var(--line);font-size:.84rem;color:var(--muted)}\n.topline strong{color:var(--ink)}\n.mast{display:grid;grid-template-columns:180px 1fr;gap:36px;padding:46px 0 38px;border-bottom:1px solid var(--line)}\n.kicker{font-size:.78rem;letter-spacing:.14em;text-transform:uppercase;font-weight:900;color:var(--theme-primary)}\n.mast h1{margin:0;font-size:clamp(2.6rem,6vw,5.3rem);line-height:.96;letter-spacing:-.055em}\n.mast p{max-width:760px;margin:16px 0 0;color:var(--muted);font-size:1.04rem}\n.section{padding:34px 0;border-bottom:1px solid var(--line)}\n.section:last-child{border-bottom:0}\n.section-grid{display:grid;grid-template-columns:180px minmax(0,1fr);gap:36px}\n.section-no{font-weight:900;color:var(--theme-primary);font-size:.82rem;letter-spacing:.08em}\nh2{margin:0 0 14px;font-size:clamp(1.4rem,3vw,2rem);line-height:1.15;letter-spacing:-.025em}\nh3{margin:0 0 8px;font-size:1.02rem}\np{margin:0 0 13px;color:var(--muted)}\nul,ol{margin:9px 0 0;padding-left:20px;color:var(--muted)}\nli{margin:6px 0}\nli::marker{color:var(--theme-primary)}\n.rule-note{margin:18px 0;padding:16px 0 16px 18px;border-left:4px solid var(--theme-primary);color:var(--muted)}\n.soft-band{margin:22px 0;padding:20px 22px;background:var(--soft);border-top:1px solid var(--line);border-bottom:1px solid var(--line)}\n.data{width:100%;border-collapse:collapse;margin:16px 0}\n.data th,.data td{padding:13px 12px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}\n.data th{font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:900}\n.data td{color:var(--muted)}\n.data td strong{color:var(--ink)}\n.table-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch}\n.two{display:grid;grid-template-columns:1fr 1fr;gap:30px}\n.three{display:grid;grid-template-columns:repeat(3,1fr);gap:22px}\n.ledger{display:grid;grid-template-columns:220px 1fr;border-top:1px solid var(--line)}\n.ledger dt,.ledger dd{margin:0;padding:15px 0;border-bottom:1px solid var(--line)}\n.ledger dt{font-weight:800;color:var(--ink)}\n.ledger dd{color:var(--muted)}\n.eyebrow{display:inline-flex;align-items:center;gap:8px;color:var(--theme-primary);font-size:.78rem;font-weight:900;letter-spacing:.08em;text-transform:uppercase}\n.eyebrow:before{content:\"\";width:28px;height:2px;background:var(--theme-primary)}\n.footer-note{padding:30px 0 0;color:var(--muted);font-size:.9rem}\n@media(max-width:820px){\n .shell{padding:24px 16px 48px}.mast,.section-grid{grid-template-columns:1fr;gap:14px}.mast{padding:32px 0}.two,.three{grid-template-columns:1fr}.ledger{grid-template-columns:1fr}.ledger dt{padding-bottom:4px;border-bottom:0}.ledger dd{padding-top:0}.topline{align-items:flex-start;flex-direction:column;gap:5px}\n}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.faq-layout{display:grid;grid-template-columns:230px minmax(0,1fr);gap:38px;padding-top:30px}\n.faq-nav{position:sticky;top:18px;align-self:start;border-top:3px solid var(--theme-primary)}\n.faq-nav a{display:block;padding:10px 0;border-bottom:1px solid var(--line);color:var(--ink);text-decoration:none;font-size:.91rem}\n.faq-nav a:hover{color:var(--theme-primary)}\n.faq-group{padding:0 0 34px;margin-bottom:34px;border-bottom:1px solid var(--line)}\n.faq-group:last-child{border-bottom:0}\ndetails{border-top:1px solid var(--line);padding:0}\nsummary{cursor:pointer;list-style:none;padding:16px 38px 16px 0;font-weight:800;position:relative}\nsummary::-webkit-details-marker{display:none}\nsummary:after{content:\"+\";position:absolute;right:0;top:14px;color:var(--theme-primary);font-size:1.25rem}\ndetails[open] summary:after{content:\"\u2212\"}\ndetails .answer{padding:0 0 16px;max-width:820px}\n@media(max-width:820px){.faq-layout{grid-template-columns:1fr}.faq-nav{position:static}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"topline\"><strong>AvQuri<\/strong><span>Last updated: 12 September 2026<\/span><\/div>\n<header class=\"mast\">\n<div class=\"kicker\">Policy & Support<\/div>\n<div>\n<h1>Frequently Asked Questions<\/h1>\n<p>Answers to common questions about ordering, shipping, returns, exchanges, payments, sizing and privacy.<\/p>\n<\/div>\n<\/header>\n<div class=\"faq-layout\">\n<nav class=\"faq-nav\" aria-label=\"FAQ categories\">\n <a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy and Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n<\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\"><span class=\"eyebrow\">Orders<\/span><\/p>\n<h2>Order handling<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<div class=\"answer\">\n<p>Orders are normally processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<div class=\"answer\">\n<p>Orders are expected to be dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<div class=\"answer\">\n<p>You may request cancellation before dispatch by contacting support@avquri.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<div class=\"answer\">\n<p>You may request an address change before dispatch. After dispatch, changes cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\"><span class=\"eyebrow\">Payments<\/span><\/p>\n<h2>Payment information<\/h2>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<div class=\"answer\">\n<p>Card payments are processed through <strong>Stripe<\/strong>. Primary card brands shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Are product prices tax-inclusive?<\/summary>\n<div class=\"answer\">\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges are separate where they apply.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\"><span class=\"eyebrow\">Shipping<\/span><\/p>\n<h2>Delivery and tracking<\/h2>\n<details>\n<summary>What is the standard shipping fee?<\/summary>\n<div class=\"answer\">\n<p>Standard shipping is <strong>6$<\/strong> when the order does not meet the free-shipping threshold. Standard shipping is free from <strong>50<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How long does transit take?<\/summary>\n<div class=\"answer\">\n<p>The estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<div class=\"answer\">\n<p>Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div class=\"answer\">\n<p>Depending on destination, route and operational arrangements, an order may be shipped with DHL, UPS, FedEx, USPS or YunExpress.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel is lost?<\/summary>\n<div class=\"answer\">\n<p>Contact support@avquri.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\"><span class=\"eyebrow\">Returns<\/span><\/p>\n<h2>Return requests<\/h2>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<div class=\"answer\">\n<p>For goods covered by the standard commercial return policy, request a return within <strong>14 calendar days after receipt<\/strong> by contacting support@avquri.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<div class=\"answer\">\n<p>For a normal change-of-mind or non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div class=\"answer\">\n<p>No. There is <strong>no restocking fee<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Where do I send a return?<\/summary>\n<div class=\"answer\">\n<p>Contact support first. The registered business address is not automatically the return address. Return instructions will provide the appropriate address and steps.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What about the EU 14-day right of withdrawal?<\/summary>\n<div class=\"answer\">\n<p>Where EU distance-selling rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt of the goods, without needing to give a reason. Mandatory statutory rights take priority over commercial return rules.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\"><span class=\"eyebrow\">Refunds<\/span><\/p>\n<h2>Refund timing<\/h2>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<div class=\"answer\">\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not extend or replace any mandatory statutory refund deadline.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How will I receive a refund?<\/summary>\n<div class=\"answer\">\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>. Your bank or payment provider may need additional time to display the funds.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Are original delivery costs refunded for EU withdrawal?<\/summary>\n<div class=\"answer\">\n<p>Where required by applicable EU consumer law, the standard original delivery cost is refunded when the statutory right of withdrawal is validly exercised. Any supplementary amount paid for a more expensive delivery method may be excluded to the extent permitted by law.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\"><span class=\"eyebrow\">Exchanges<\/span><\/p>\n<h2>Direct exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<div class=\"answer\">\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<div class=\"answer\">\n<p>For a non-defective exchange such as a size preference or change of mind, the customer pays both the return shipping cost and the replacement shipment cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What if the product is damaged, defective, incorrect or incomplete?<\/summary>\n<div class=\"answer\">\n<p>For an exchange caused by merchant-responsibility issues, the merchant pays the applicable return shipping cost and replacement shipping cost.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\"><span class=\"eyebrow\">Sizing<\/span><\/p>\n<h2>Choosing a size<\/h2>\n<details>\n<summary>Which general sizes are covered by the guide?<\/summary>\n<div class=\"answer\">\n<p>The general guide covers S, M, L, XL and XXL. Product-specific sizing shown on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I ask for sizing help?<\/summary>\n<div class=\"answer\">\n<p>Yes. Contact support@avquri.com for sizing assistance.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\"><span class=\"eyebrow\">Privacy and Security<\/span><\/p>\n<h2>Data and payment safety<\/h2>\n<details>\n<summary>Where can I send a privacy request?<\/summary>\n<div class=\"answer\">\n<p>Privacy, personal-data, consent and cookie requests should be sent to privacy@avquri.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Should I email my card security details?<\/summary>\n<div class=\"answer\">\n<p>No. Do not send your full card number, CVV\/CVC, PIN or other card security code by ordinary customer-service email.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\"><span class=\"eyebrow\">Customer Support<\/span><\/p>\n<h2>Contact<\/h2>\n<details>\n<summary>How can I contact support?<\/summary>\n<div class=\"answer\">\n<p>For order, shipping, return, refund, exchange, sizing, payment and general support, contact support@avquri.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Last updated: Policy & Support Frequently Asked Questions Answers to common questions about ordering, shipping, returns, exchanges, payments, sizing and privacy. OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy and SecurityCustomer Support Orders Order handling How long does order processing take? Orders are normally processed within 1\u20133 business days. When will my order be dispatched? Orders are expected […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24456,"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24456"}],"wp:attachment":[{"href":"https:\/\/avquri.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}