Orders are normally processed within 1–3 business days.

Orders are expected to be dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@avquri.com. Once an order has been dispatched, cancellation cannot be guaranteed.

You may request an address change before dispatch. After dispatch, changes cannot be guaranteed and may depend on the carrier.

Card payments are processed through Stripe. Primary card brands shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges are separate where they apply.

Standard shipping is 6$ when the order does not meet the free-shipping threshold. Standard shipping is free from 50.

The estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.

Depending on destination, route and operational arrangements, an order may be shipped with DHL, UPS, FedEx, USPS or YunExpress.

Contact support@avquri.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.

For goods covered by the standard commercial return policy, request a return within 14 calendar days after receipt by contacting support@avquri.com.

For a normal change-of-mind or non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.

No. There is no restocking fee.

Contact support first. The registered business address is not automatically the return address. Return instructions will provide the appropriate address and steps.

Where EU distance-selling rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt of the goods, without needing to give a reason. Mandatory statutory rights take priority over commercial return rules.

Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. This target does not extend or replace any mandatory statutory refund deadline.

Approved refunds are generally returned to the original payment method. Your bank or payment provider may need additional time to display the funds.

Where required by applicable EU consumer law, the standard original delivery cost is refunded when the statutory right of withdrawal is validly exercised. Any supplementary amount paid for a more expensive delivery method may be excluded to the extent permitted by law.

Yes. Direct exchanges are supported.

For a non-defective exchange such as a size preference or change of mind, the customer pays both the return shipping cost and the replacement shipment cost.

For an exchange caused by merchant-responsibility issues, the merchant pays the applicable return shipping cost and replacement shipping cost.

The general guide covers S, M, L, XL and XXL. Product-specific sizing shown on an individual product page takes priority.

Yes. Contact support@avquri.com for sizing assistance.

Privacy, personal-data, consent and cookie requests should be sent to privacy@avquri.com.

No. Do not send your full card number, CVV/CVC, PIN or other card security code by ordinary customer-service email.

For order, shipping, return, refund, exchange, sizing, payment and general support, contact support@avquri.com. Business hours: Monday-Friday, 09:00-18:00.