Estimated transit time

The estimated transit time is 7–15 business days after dispatch. This is an estimate rather than a guaranteed delivery date or guaranteed arrival time.

Delivery estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These factors do not remove any mandatory legal responsibilities of the merchant.

Address accuracy and changes

Customers are responsible for providing accurate delivery details at checkout. An address-change request can be made before dispatch by contacting support@avquri.com. After dispatch, changes cannot be guaranteed and may depend on the carrier.

Lost-parcel investigation

1. Contact support@avquri.com.
2. We review the available tracking information.
3. We investigate the shipment with the relevant carrier.
4. We may request reasonable delivery information where necessary.
5. If the parcel is confirmed lost, we offer an appropriate resolution: reshipment or refund.

International orders, customs and import duties

Where international orders attract customs duty, import charges or customs handling charges in the destination country, those charges are the customer’s responsibility unless mandatory applicable law requires otherwise.

No fixed customs rate, fixed duty amount, VAT percentage, DDP status or customs-free promise is stated here.

Shipping support

For dispatch, tracking, address changes, delays or lost-parcel questions, contact support@avquri.com.